Privacy Policy

Albion privacy policy

When you shop online with Albion, we collect information about you so that we can process orders, share relevant news and information with our email subscribers and ensure that the website works well for anyone who visits.

This privacy policy explains how we (Albion Outdoor Ltd) collect and process any personal data that you provide to us. It explains your privacy rights and how the law protects you. For the purposes of the General Data Protection Regulation (EU), the data controller is Albion Outdoor Ltd. Appletree Cottage, Plastow Green, Headley, Thatcham RG19 8LP.

We’ve tried to keep this simple, but if you have any questions on this privacy policy then please email us anytime at info@albioncycling.com or write to us at the above address.

By visiting albioncycling.com (‘our website’) you are accepting and consenting to the practices described in this privacy policy.

Changes to our privacy notice

We’ll post any changes we make to our privacy policy on this page, so please check back to see any updates. Where appropriate, we’ll also let you know about any privacy policy changes by email.

We love sharing what we’re doing with our customers, but we believe in protecting your personal data and handling it in a safe and responsible way. It’s important that the personal data we hold about you is accurate. Please keep us informed if your personal data changes during your relationship with us.

Your data and your rights

Personal data or personal information is any information that can be used to identify an individual. If the identity has been removed then the data becomes anonymous data rather than personal data.

In certain circumstances, data protection laws provide you with rights in relation to your personal data. We’ve outlined these rights below and you can also read more about your data protection rights as an individual on the ICO website.

Request access to your personal data: we’ll provide a copy of any personal data we hold about you in a structured, readable and commonly-used format.

Request correction of personal data that we hold about you: we may need to verify the accuracy of the new data you provide to us.

Request the removal of your personal data: you can ask for your personal data to be deleted when there is no good reason for us to continue processing it, or if we have processed your information unlawfully, or where we are required to delete your personal data to comply with local laws. If we are unable to comply with your request for legal reasons, we will notify you and explain the reasons.

Object to our processing of your personal data when we are processing it on the basis of our legitimate interests and you feel it impacts on your fundamental rights and freedoms.

Request that we restrict the processing of your personal data: you can ask us to restrict the use of your personal data if you want us to establish the accuracy of the data; where our use of the data is not lawful but you do not want us to delete it; where you need us to retain the data even if we no longer require it, so that you can initiate, execute or defend legal claims; or if you have objected to our use of the data but we need to confirm whether we have overriding legitimate grounds to continue using it.

If you’d like to exercise any of these rights, please email your request to info@albioncycling.com and we’ll be happy to help you.

If you ask us for a copy of your personal data or exercise any of the other rights above, we will not usually charge a fee.

However we reserve the right to charge a reasonable fee or refuse to comply with your request if it is clearly excessive, unfounded or repetitive.

We may need to ask you to provide specific information to help us confirm your identity and your right to access your personal data or exercise any of your other data protection rights. This is part of ensuring that your personal data is kept secure and that personal data is not disclosed to anyone who does not have the right to receive it.

We aim to respond to all legitimate requests as quickly as possible (within 30 days).

We collect information that you give to us when you:
– place an order via our website
– sign up for our email newsletter or product notifications
– enter a competition or promotion
– send us a question, comment or provide other feedback, by emailing us or contacting us through our social media pages
– fill in a survey

We use cookies to automatically collect information about your visit to our website, to help us provide you with a good experience on the website and to allow us to make improvements to it. The information we collect via cookies is anonymous – none of it can personally identify you – and they can’t be used to harm your computer.

Information we collect through cookies includes technical data such as which browser and device you’re using to visit our website, and what country you’re browsing from. We also collect information about your visit such as which website you were on before visiting our site, which pages you visit on our website and how long you spend on each page.

We may also receive information from other sources when you use our site, including technical data from analytics providers such as Google, and data from providers of technical, payment and delivery services.

We do not collect or process any sensitive personal information (such as race, ethnicity, beliefs or sexual orientation) that fall within the Special Categories of Personal Data. We do not collect data relating to criminal convictions or offences or related security measures.

How we use your data

We will only use your personal data in ways that the law allows us to. In some situations we use your data to meet our contractual obligations, such as fulfilling an order you place with us; dealing with enquiries, requests or complaints that you make; or processing a job application. Our online store is run on Shopify which means that it is automatically certified Level 1 PCI DSS compliant.

We also use personal data when you have given us your consent to do so, for example when you opt in to receive marketing emails from us; submit information to us in a survey or competition entry; or submit a product review.

In some circumstances we use personal data when we have legitimate business interests and using the data does not override your own interests and fundamental rights. Examples include using personal data to operate, develop and grow our business; protect our business and prevent fraud; understand how customers uses our products and services; and evaluate and develop our website and marketing activities.

We also use personal data to comply with our legal and regulatory obligations such as paying corporation tax, or if required to do so by court order.

We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including complying with any legal, accounting, or reporting requirements.

Marketing emails

At Albion we like to keep you up to date with product developments, special offers or promotions and content to inspire you to spend more time outdoors. If you’ve opted in to receive our email newsletter, either by using a sign-up form on our website or during the checkout process on our website, you can easily opt-out whenever you want to. Simply unsubscribe using the link in our emails, or if you have any trouble, email us at info@albioncycling.com

If you unsubscribe from our email list and later place an order on our website, you will still receive emails from us that specifically relate to your order and its delivery.

Sharing data with third parties

We will only give your data to our employees, agents and subcontractors to process and fulfil orders placed, and to deliver other business tasks as outlined in the How we use data section above.

When sharing data with a third party, we only provide the information they need to perform the task or service. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not permit third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. When we stop using their services, we make sure your data is removed from their systems or anonymised.

We may share general statistical information about our website user base, sales patterns, traffic volumes and related matters with reputable third parties and cookies. Website analytics may be collected and processed by a third party on our behalf. Any information that we share in these ways will never include information that could personally identify you.

If Albion Outdoor Ltd seeks investment from a third party investor, or seeks to be acquired by a third party investor, we may disclose your personal data to the prospective investor or buyer. If Albion Outdoor Ltd or substantially all of its assets is acquired by a third-party investor, the new owners may use your personal data in the same way as set out in this privacy notice.

Where we are required by law or in connection with an alleged criminal offense, we will pass on your data to the police, regulatory bodies or legal advisers.

Data security and transfers

We endeavour to take all reasonable steps to protect your data and ensure that we have appropriate technical and organisational security measures in place to protect your data.

The data we collect from you may be transferred to, and stored at, a destination outside of the European Economic Area (EEA). It may also be processed by our employees operating outside the EEA, or employees of our suppliers operating outside the EEA.

Whenever your data is transferred, stored or processed outside of the EEA we ensure a similar degree of protection by applying at least one of the following safeguarding measures: only transferring personal data to countries that the European Commission (EC) has confirmed provide an adequate level of protection; using EC-approved contracts for the protection of personal data; or only transferring data to US-based organisations that are part of the EU-US Privacy Shield.

Third-party websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

Making a complaint

If you have any questions or concerns about the privacy or security of your information, please get in touch with us using the contact details below and our team will do their best to resolve the issue.

However, if you feel like your problem has not been dealt with then you have the right to make a complaint to the Information Commissioner’s Office (ICO) – the supervising authority for data protection in the UK – on 0303 123 1113 or through their website, ico.org.uk.

Contact us info@albioncycling.com