Information

Getting in touch

We’re always interested to hear feedback or talk about collaborating on new projects.
info@albioncycling.com

Refunds & Returns

UPDATE:

Due to the ongoing situation regarding Covid-19, we have temporarily extended our returns period to 30 days. Please see below for other information relating to our returns policy.

If you are unhappy with any Albion products please let us know and we’ll make sure things are resolved swiftly. We offer a full refund if products are returned within 14 days, unused and with the original packaging.

If you would like to return or exchange an item please visit our returns portal.

Please ensure any items are returned unused and in original product packaging.

Albion is not liable for the cost of returning items.

 

Shipping

IMPORTANT INFORMATION REGARDING SHIPPING AT THE CURRENT TIME:

Please note all carriers are experiencing high volumes and potential delays to dispatch and delivery times.

The combination of COVID and the closure of the high street has created unprecedented online demand, which is affecting the entire industry.

We expect to dispatch orders:

  • Within 2 days until Monday 7 December
  • Within 1 day until the weekend of 12/13 December
  • Same-day from Monday 14 December

Our warehouse is doing their best to exceed this forecast and bring these dates forward.

Please don’t hesitate to contact us – info@albioncycling.com – if you’d like help or information relating to your order.

We ship worldwide. All orders inside the European Union are shipped with delivery duty included in the final price. Countries outside the European Union are shipped on a DDU (Delivery Duty Unpaid) basis, meaning your order may be subject to local taxes or duties.

All orders placed before 1pm are shipped the same working day.

Free shipping on orders over £100 in the UK.

Free shipping on orders over £150 for the Rest of the World.

 

Shipping Options are as follows:

Please note all FREE SHIPPING will be via the most economical tracked-service available.

United Kingdom

Albion Order Delivery Cost Shipping
Over £100 Royal Mail
Tracked Second Class
FREE SHIPPING 2-4 days*
Under £50 Standard UK Shipping £2.50 2-4 days*
Any order Royal Mail
Tracked First Class
£5 1-3 days*
Any order Royal Mail
Tracked Second Class
£4 2-4 days*
Any order DPD Next Day Delivery
(weekdays)
£9 Next Day
Any order DPD Next Day Delivery
(Saturday delivery)
£11 Next Day (Saturday)

*Due to the impact of COVID-19, Shipping Times have been experiencing delays.

Europe

Albion Order Delivery Cost Shipping
Under £100 Europe Economy Tracked £7 5-14 days*
Over £150 Europe Economy Tracked FREE SHIPPING 5-14 days*
Any order Europe Express Tracked £13 2-5 days*

*Due to the impact of COVID-19, Shipping Times have been experiencing delays.

Rest of World

Albion Order Delivery Cost Shipping
Over £150 World Economy Tracked FREE SHIPPING 5-14 days*
Under £150 World Economy Tracked £10 5-14 days*
Any order World Express Tracked £20 2-7 days*

*Due to the impact of COVID-19, Shipping Times have been experiencing delays.

 

Payment Options

We want to make buying Albion products fast and easy. We accept the following payment options:

Visa, MasterCard, American Express, Visa Electron, Maestro
Express checkout: Shop Pay & PayPal
Gift Card

 

Legal address

Albion Outdoor Ltd. Appletree Cottage, Plastow Green, Headley, Thatcham RG19 8LP