Information
Getting in touch
If you’d like to contact us about an order, a product, or anything else, please email info@albioncycling.com
Refunds & Returns
UPDATE:
Due to the ongoing situation regarding Covid-19, we have temporarily extended our returns period to 30 days. Please see below for other information relating to our returns policy.
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If you are unhappy with any Albion products please let us know and we’ll make sure things are resolved swiftly. We offer a full refund if products are returned within 14 days, unused and with the original packaging.
If you would like to return or exchange an item please visit our returns portal.
Please ensure any items are returned unused and in original product packaging. All items for refund or exchange should be unwashed and in their original condition so they can be re-sold.
Albion is not liable for the cost of returning items.
Shipping
POST BREXIT SHIPPING TO EUROPE:
We are working hard to ensure we can smoothly continue to serve our customers in Europe. As things stand, if you are outside the UK we won’t charge you UK VAT so you’ll save 20%, but please check import duties, sales tax and customs duties for your country as you may be liable to pay these upon receiving your order. This area regarding duties is still being clarified. As things progress, we will continue to update on ‘Rules of Origin’ which will determine how duties are paid. We strongly recommend EXPRESS shipping at this time.
Please don’t hesitate to contact us – info@albioncycling.com – if you’d like help or information relating to your order.
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We ship worldwide. Countries outside the European Union are shipped on a DDU (Delivery Duty Unpaid) basis, meaning your order may be subject to local taxes or duties.
All orders placed before 1pm are shipped the same working day.
Free shipping on orders over £100 in the UK.
Free shipping on orders over £150 for the Rest of the World.
Shipping Options are as follows:
Please note all FREE SHIPPING will be via the most economical tracked-service available.
United Kingdom
| Albion Order | Delivery | Cost | Shipping |
|---|---|---|---|
| Over £100 | Royal Mail Tracked Second Class |
FREE SHIPPING | 2-4 days* |
| Under £50 | Standard UK Shipping | £2.50 | 2-4 days* |
| Any order | Royal Mail Tracked First Class |
£3.50 | 2-3 days* |
| Any order | DPD Next Day Delivery (weekdays) |
£5 | Next Day |
| Any order | DPD Next Day Delivery (Saturday delivery) |
£10 | Next Day (Saturday) |
*Due to the impact of COVID-19, Shipping Times have been experiencing delays.
Europe
| Albion Order | Delivery | Cost | Shipping |
|---|---|---|---|
| Under £100 | Europe Economy Tracked | £7 | 5-14 days* |
| Over £150 | Europe Economy Tracked | FREE SHIPPING | 5-14 days* |
| Any order | Europe Express Tracked | £13 | 2-5 days* |
*Due to the impact of COVID-19, Shipping Times have been experiencing delays.
Rest of World
| Albion Order | Delivery | Cost | Shipping |
|---|---|---|---|
| Over £150 | World Economy Tracked | FREE SHIPPING | 5-14 days* |
| Under £150 | World Economy Tracked | £10 | 5-14 days* |
| Any order | World Express Tracked | £20 | 2-7 days* |
*Due to the impact of COVID-19, Shipping times have been experiencing delays.
Payment Options
We want to make buying Albion products fast and easy. We accept the following payment options:
Visa, MasterCard, American Express, Visa Electron, Maestro
Express checkout: Shop Pay & PayPal
Gift Card
Address
Albion Outdoor Ltd. Studio 1, 230 Dalston Lane, London, E8 1LA
(Please note this is not a returns address)