Returns & Shipping
Getting in touch
If you’d like to contact us about an order, a product, or anything else, please email info@albioncycling.com
Refunds & Returns
If you are unhappy with any Albion products please let us know and we’ll make sure things are resolved swiftly. We offer a full refund if products are returned within 30 days, unused and with the original packaging.
If you would like to return or exchange an item from the UK please visit our returns portal.
If you would like to return or exchange an item from a non-UK address, please visit our returns portal here
Please ensure any items are returned unused and in original product packaging. All items for refund or exchange should be unwashed and in their original condition.
Albion is not liable for the cost of returning items.
60 Day ABR1 Guarantee
Albion exists to help you stay outside for longer. Our ABR1 bib shorts are designed for maximum comfort on your longest, hardest days in the saddle. We are confident that you will love the ABR1 Bib Shorts, so offer a 60 day window to try the product. If you’re not satisfied with the ABR1 Bib Shorts during that time, you can return the product for a refund or a bib short exchange.
Please email info@albioncycling.com with your order number (found on your email purchase confirmation) and date of purchase to begin this process.
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Terms and Conditions
During the 60-day period from the date of purchase of the ABR1 bib shorts, customers can use the bib shorts to their normal levels of usage. If a customer wishes to return the bib shorts they may be returned for a refund of the purchase price paid.
Open to UK customers who have purchased ABR1 bib shorts directly from Albion.
Products purchased from authorised Albion retailers will not be accepted and will be returned to the customer at their cost.
Unfortunately, we cannot offer a refund on any item that has suffered severe or crash damage within this period. Our repairs service is available here.
The scheme applies to full price ABR1 bib shorts only and is not applicable to discounted prices. The scheme does apply to bundles, please note refunds will be to the discounted bundle price.
Returns must be received in a hygienic and reasonable condition. Any returns received back in an unacceptable condition will be returned to the customer at their cost with no refund provided.
We will provide a form when you get in touch to be completed, and return to the address given.
Albion is not responsible for the cost of returning items.
Albion reserves the right to refuse a return in any abuse of the scheme.
Once received back a return will be processed within 14 days.
Shipping
EUROPE / WORLDWIDE SHIPPING:
November 2022 Update:
Our EU/International checkout now operates on a DDP (Delivered Duty Paid) basis. This means all prices seen are inclusive of all duties and taxes. Your order total will be your final cost and you will not have to pay any further fees after purchase.
All global prices are shown at checkout with your local VAT included.
Express shipping is via DHL Express.
Please note prices are subject to currency fluctuations.
Please don’t hesitate to contact us – info@albioncycling.com – if you’d like help or information relating to your order.
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All orders placed before 1pm are shipped the same working day.
Free shipping on orders over £100 in the UK.
Free shipping on orders over $/€100 for the Rest of the World.
Shipping Options are as follows:
United Kingdom
| Albion Order | Delivery | Cost | Shipping |
|---|---|---|---|
| Over £100 | Royal Mail First Class | FREE SHIPPING | 2-4 days |
| Under £50 | Standard UK Shipping | £2.50 | 2-4 days |
| Any order | Royal Mail Tracked First Class |
£3.50 | 2-3 days |
| Any order | DPD Next Day Delivery (weekdays) |
£5 | Next Day |
| Any order | DPD Next Day Delivery (Saturday delivery) |
£10 | Next Day (Saturday) |
Europe
| Albion Order | Delivery | Cost | Shipping |
|---|---|---|---|
| Under €100 | Europe Economy Tracked | £10 | 2-5 days |
| Over €100 | Europe Express Tracked | FREE SHIPPING | 2-5 days |
Rest of World
| Albion Order | Delivery | Cost | Shipping |
|---|---|---|---|
| Under $100 | World Express Tracked | £15 | 2-7 days |
| Over $100 | World Express Tracked | FREE SHIPPING | 2-7 days |
UK Payment Options
We want to make buying Albion products fast and easy. We accept the following payment options:
Visa, MasterCard, American Express, Visa Electron, Maestro
Express checkout: Shop Pay & PayPal
Gift Card
Worldwide Payment Options
We accept the following payment options:
Visa, MasterCard, American Express, Visa Electron, Maestro
Express checkout: Shop Pay, PayPal, Klarna and more
Gift Card
Localised payment options are also available.
Address
Albion Outdoor Ltd. FT.B13, Fuel Tank, 12-14 Creekside, London, SE8 3DX
(Please note this is not a returns address)