Information
Getting in touch
If you’d like to contact us about an order, a product, or anything else, please email info@albioncycling.com
Refunds & Returns
UPDATE:
Due to the ongoing situation regarding Covid-19, we have temporarily extended our returns period to 30 days. Please see below for other information relating to our returns policy.
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If you are unhappy with any Albion products please let us know and we’ll make sure things are resolved swiftly. We offer a full refund if products are returned within 14 days, unused and with the original packaging.
If you would like to return or exchange an item please visit our returns portal.
Please ensure any items are returned unused and in original product packaging. All items for refund or exchange should be unwashed and in their original condition.
Albion is not liable for the cost of returning items.
Shipping
SHIPPING TO EUROPE:
Britain’s departure from the EU, and the adjustment required of all businesses and carriers, means the way goods move between the UK and EU has changed.
All global prices are shown less UK VAT (20%).
All orders may be subject to local VAT in destination country.
All shipments are made on a DAP (Delivered at Place) basis, meaning that local VAT and Duties may be payable ahead of delivery on any order. The courier will contact you ahead of delivery.
Please note that we have no control over administrative charges from couriers post-Brexit, and by law cannot undervalue or mark parcels as gifts.
Any products manufactured outside the EU can be subject to an extra cost.
Albion is not liable for these costs.
Local Customs timings are beyond our control and may be subject to Covid/Brexit delays.
Express shipping is via the most region-specific carrier.
Please note prices are subject to currency fluctuations.
Please don’t hesitate to contact us – info@albioncycling.com – if you’d like help or information relating to your order.
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WORLD WIDE SHIPPING
We ship worldwide. All countries outside the UK are shipped on a DAP (Delivery At Place) basis, meaning your order may be subject to local taxes or duties. It is important to understand the rules for your region. Albion is not liable for these costs.
All global prices are shown less UK VAT (20%).
Express shipping is via the most appropriate region-specific carrier.
Local Customs timings are beyond our control and may be subject to Covid delays.
Please note prices are subject to currency fluctuations.
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All orders placed before 1pm are shipped the same working day.
Free shipping on orders over £100 in the UK.
Free shipping on orders over $/€100 for the Rest of the World.
Shipping Options are as follows:
United Kingdom
| Albion Order | Delivery | Cost | Shipping |
|---|---|---|---|
| Over £100 | Royal Mail Tracked Second Class |
FREE SHIPPING | 2-4 days* |
| Under £50 | Standard UK Shipping | £2.50 | 2-4 days* |
| Any order | Royal Mail Tracked First Class |
£3.50 | 2-3 days* |
| Any order | DPD Next Day Delivery (weekdays) |
£5 | Next Day |
| Any order | DPD Next Day Delivery (Saturday delivery) |
£10 | Next Day (Saturday) |
*Due to the impact of COVID-19, Shipping Times have been experiencing delays.
Europe
| Albion Order | Delivery | Cost | Shipping |
|---|---|---|---|
| Under €100 | Europe Economy Tracked | £7 | 5-14 days* |
| Over €100 | Europe Express Tracked | FREE SHIPPING | 2-5 days* |
| Any order | Europe Express Tracked | £13 | 2-5 days* |
*Due to the impact of COVID-19, Shipping Times have been experiencing delays, and we have no control over the speed of Customs in any country.
Rest of World
| Albion Order | Delivery | Cost | Shipping |
|---|---|---|---|
| Over $100 | World Express Tracked | FREE SHIPPING | 2-7 days* |
| Under $100 | World Economy Tracked | £10 | 5-14 days* |
| Any order | World Express Tracked | £20 | 2-7 days* |
*Due to the impact of COVID-19, Shipping times have been experiencing delays, and we have no control over the speed of Customs in any country.
Payment Options
We want to make buying Albion products fast and easy. We accept the following payment options:
Visa, MasterCard, American Express, Visa Electron, Maestro
Express checkout: Shop Pay & PayPal
Gift Card
Address
Albion Outdoor Ltd. FT.B21, Fuel Tank, 14 Creekside, London, SE8 4SA
(Please note this is not a returns address)