Getting in touch
We’re always interested to hear feedback or talk about collaborating on new projects.
Refunds & Returns
Due to the ongoing situation regarding Covid-19, we have temporarily extended our returns period to 30 days. Please see below for other information relating to our returns policy.
If you are unhappy with any Albion products please let us know and we’ll make sure things are resolved swiftly. We offer a full refund if products are returned within 14 days, unused and with the original packaging. Just send us an email first so we can look out for it.
Albion is not liable for the cost of returning items.
IMPORTANT INFORMATION REGARDING SHIPPING AT THE CURRENT TIME:
The UK’s Royal Mail service, which we use for shipping, is being heavily impacted by Covid-19 and this is causing delays to some orders.
We’ll do everything we can to get you your order as soon as possible, but please be advised that orders may take up to two weeks’ longer to arrive in some instances.
The latest guidance from the Royal Mail relating to it’s service can be found here.
Please don’t hesitate to contact us – email@example.com – if you’d like help or information relating to your order.
We ship worldwide. All orders inside the European Union are shipped with delivery duty included in the final price. Countries outside the European Union are shipped on a DDU (Delivery Duty Unpaid) basis, meaning your order may be subject to local taxes or duties.
All orders placed before 1pm are shipped the same working day.
Free shipping on orders over £100 in the UK.
Free shipping on orders over £150 for the Rest of the World.
Shipping Options are as follows:
Royal Mail Tracked First Class – £5
Royal Mail Tracked 2nd Class – £4
Standard UK Shipping (Smaller Items) – £2.50
DPD Next Day Delivery (Orders placed before 1pm) – £9
European Small Item Tracked – £6
International Tracked Delivery Europe – £11
Rest of World Tracked Delivery £13
Small Item Rest of World Shipping £7.50
Standard, non-tracked shipping options for small packages are also available.
Purchasers undertake to use non-tracked shipping rates at their own risk, with Albion unable to accept liability for lost goods once an item has been shipped using this method.
Albion Outdoor Ltd. Appletree Cottage, Plastow Green, Headley, Thatcham RG19 8LP