Information
Getting in touch
We’re always interested to hear feedback or talk about collaborating on new projects.
info@albioncycling.com
Refunds & Returns
UPDATE:
Due to the ongoing situation regarding Covid-19, we have temporarily extended our returns period to 30 days. Please see below for other information relating to our returns policy.
—
If you are unhappy with any Albion products please let us know and we’ll make sure things are resolved swiftly. We offer a full refund if products are returned within 14 days, unused and with the original packaging.
If you would like to return or exchange an item please visit our returns portal.
Please ensure any items are returned unused and in original product packaging.
Albion is not liable for the cost of returning items.
Shipping
IMPORTANT INFORMATION REGARDING SHIPPING AT THE CURRENT TIME:
Please note all carriers are experiencing high volumes and potential delays to dispatch and delivery times.
The combination of COVID and the closure of the high street has created unprecedented online demand, which is affecting the entire industry.
- Within 2 days until Monday 7 December
- Within 1 day until the weekend of 12/13 December
- Same-day from Monday 14 December
Our warehouse is doing their best to exceed this forecast and bring these dates forward.
Please don’t hesitate to contact us – info@albioncycling.com – if you’d like help or information relating to your order.
—
We ship worldwide. All orders inside the European Union are shipped with delivery duty included in the final price. Countries outside the European Union are shipped on a DDU (Delivery Duty Unpaid) basis, meaning your order may be subject to local taxes or duties.
All orders placed before 1pm are shipped the same working day.
Free shipping on orders over £100 in the UK.
Free shipping on orders over £150 for the Rest of the World.
Shipping Options are as follows:
Please note all FREE SHIPPING will be via the most economical tracked-service available.
United Kingdom
| Albion Order | Delivery | Cost | Shipping |
|---|---|---|---|
| Over £100 | Royal Mail Tracked Second Class |
FREE SHIPPING | 2-4 days* |
| Under £50 | Standard UK Shipping | £2.50 | 2-4 days* |
| Any order | Royal Mail Tracked First Class |
£5 | 1-3 days* |
| Any order | Royal Mail Tracked Second Class |
£4 | 2-4 days* |
| Any order | DPD Next Day Delivery (weekdays) |
£9 | Next Day |
| Any order | DPD Next Day Delivery (Saturday delivery) |
£11 | Next Day (Saturday) |
*Due to the impact of COVID-19, Shipping Times have been experiencing delays.
Europe
| Albion Order | Delivery | Cost | Shipping |
|---|---|---|---|
| Under £100 | Europe Economy Tracked | £7 | 5-14 days* |
| Over £150 | Europe Economy Tracked | FREE SHIPPING | 5-14 days* |
| Any order | Europe Express Tracked | £13 | 2-5 days* |
*Due to the impact of COVID-19, Shipping Times have been experiencing delays.
Rest of World
| Albion Order | Delivery | Cost | Shipping |
|---|---|---|---|
| Over £150 | World Economy Tracked | FREE SHIPPING | 5-14 days* |
| Under £150 | World Economy Tracked | £10 | 5-14 days* |
| Any order | World Express Tracked | £20 | 2-7 days* |
*Due to the impact of COVID-19, Shipping Times have been experiencing delays.
Payment Options
We want to make buying Albion products fast and easy. We accept the following payment options:
Visa, MasterCard, American Express, Visa Electron, Maestro
Express checkout: Shop Pay & PayPal
Gift Card
Legal address
Albion Outdoor Ltd. Appletree Cottage, Plastow Green, Headley, Thatcham RG19 8LP