Information
Getting in touch
If you’d like to contact us about an order, a product, or anything else, please email info@albioncycling.com
Refunds & Returns
UPDATE:
Due to the ongoing situation regarding Covid-19, we have temporarily extended our returns period to 30 days. Please see below for other information relating to our returns policy.
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If you are unhappy with any Albion products please let us know and we’ll make sure things are resolved swiftly. We offer a full refund if products are returned within 14 days, unused and with the original packaging.
If you would like to return or exchange an item please visit our returns portal.
Please ensure any items are returned unused and in original product packaging. All items for refund or exchange should be unwashed and in their original condition so they can be re-sold.
Albion is not liable for the cost of returning items.
Shipping
TEMPORARY CEASING OF SHIPPING TO EUROPE
Britain’s departure from the EU, and the associated adjustment required of all businesses and carriers involved in trade between the two zones, means that we are currently unable to fulfil orders to European destinations. We’re working hard to resolve this situation, and hope to resume shipping to the EU as soon as possible.
Please don’t hesitate to contact us – info@albioncycling.com – if you’d like help or information relating to your order.
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We ship worldwide. All countries outside the UK are shipped on a DAP (Delivery At Place) basis, meaning your order may be subject to local taxes or duties.
All orders placed before 1pm are shipped the same working day.
Free shipping on orders over £100 in the UK.
Free shipping on orders over £150 for the Rest of the World.
Shipping Options are as follows:
Please note all FREE SHIPPING will be via the most economical tracked-service available.
United Kingdom
| Albion Order | Delivery | Cost | Shipping |
|---|---|---|---|
| Over £100 | Royal Mail Tracked Second Class |
FREE SHIPPING | 2-4 days* |
| Under £50 | Standard UK Shipping | £2.50 | 2-4 days* |
| Any order | Royal Mail Tracked First Class |
£3.50 | 2-3 days* |
| Any order | DPD Next Day Delivery (weekdays) |
£5 | Next Day |
| Any order | DPD Next Day Delivery (Saturday delivery) |
£10 | Next Day (Saturday) |
*Due to the impact of COVID-19, Shipping Times have been experiencing delays.
Europe
| Albion Order | Delivery | Cost | Shipping |
|---|---|---|---|
| Under £100 | Europe Economy Tracked | £7 | 5-14 days* |
| Over £150 | Europe Economy Tracked | FREE SHIPPING | 5-14 days* |
| Any order | Europe Express Tracked | £13 | 2-5 days* |
*Due to the impact of COVID-19, Shipping Times have been experiencing delays.
Rest of World
| Albion Order | Delivery | Cost | Shipping |
|---|---|---|---|
| Over £150 | World Economy Tracked | FREE SHIPPING | 5-14 days* |
| Under £150 | World Economy Tracked | £10 | 5-14 days* |
| Any order | World Express Tracked | £20 | 2-7 days* |
*Due to the impact of COVID-19, Shipping times have been experiencing delays.
Payment Options
We want to make buying Albion products fast and easy. We accept the following payment options:
Visa, MasterCard, American Express, Visa Electron, Maestro
Express checkout: Shop Pay & PayPal
Gift Card
Address
Albion Outdoor Ltd. Studio 1, 230 Dalston Lane, London, E8 1LA
(Please note this is not a returns address)